
Ring, ring. “Hello, thank you for calling Make A Mint Insurance, your call is important to us so please follow the following instructions. Press one if you wish to take out insurance cover, press two if you you need to discuss your payments, press three if you wish to discuss our products and press four if you wish to make a claim.”
“Thank you for calling our claims department, you are - - - number 57 in the queue, please wait.” Ten minutes later: “Thank you for your patience, one of our operators will be with you shortly.” Ten minutes later: ‘Thank you for your patience, one of our operators will be with you shortly.” Ten ten minutes later: “Hello, my name is Gurdeep, how may I help you today?”
“Oh, thank God for that, a human voice - at last!” “Yes sir (if you can understand my heavily Indian accent) how may I help you (all the way from New Delhi)?” “Yes, please, for the last twenty years I have been paying my insurance premiums to your company without having to make a claim, however, sadly, we have had a burst water pipe while we were away on holiday and by the time we returned home just about everything in our home was destroyed, I am afraid I will have to make a claim.”
“Thank you for notifying us of your claim, did your pipe burst on a Thursday afternoon between 4 Pm and 5 pm?” “I dunno, we were visiting the Greek Isle of Eurocrapaintheshitolus at the time.” “I see sir, and did the water from the burst pipe run for more than ten minutes?” “Well, yes, it must have done, you should see the damage it has done, everything is wrecked.”
“Thank you for that information sir, I just need a moment to consult my superior - please hold the line.” “No, please don’t leave me hanging on any longer, I don’t think I can stand it.” Tinkle, tinkle, Greensleaves tinkle , tinkle. “Sod it, she’s gone.
A long time later: “Thank you for holding sir, I am afraid your claim is unsuccessful as the small print in your insurance document states that any leaks from burst pipes not on a Thursday afternoon between the hours of 4 pm and 5 pm, that run for more than ten minutes are not covered. Can I help you with anything else today sir?” “Argh!”
How many times have we all had frustrating telephone calls like that to some faceless person from the other side of the planet to get absolutely nowhere? Admit it, it has happened to each and everyone of us.
Now compare that frustrating scenario with a dodgy insurance company to a dodgy politician, namely Dave Cameron’s small print regarding a long, long, overdue referendum on the serious problem of our membership of the democracy destroying European Union.
‘Yes, we will have a referendum’ says Dave, ‘great’ says everyone else, about time too. ‘So when can we expect it Dave?’ says the vast, by now seriously frustrated electorate. ‘Ah. says Dave, not just yet as the time is not right, also it may not be the sort of in/out referendum you were expecting as it may be based on renegotiations with the EU and the sort of deal we can get - then we will put it to you” says Dave.
Here then is the small print, as there is no mechanism to re-negotiate with the EU - you are either in or out and Dave will not give us that option, which of course is the claim we want to make, no referendum will ever be on offer as he is basing it on the utterly impossible.
Dave, your talents are wasted in Number 10, there is a perfect position awaiting you in Eurocrap Insurance in an Indian call centre - the job was made for you.